Verita Pulse
An AI-powered call sentiment analysis platform that uncovers emotions, intent, and experience from patient and customer conversations.
Product Overview
Verita Pulse is an intelligent call sentiment analysis platform designed to help healthcare organizations truly understand patient and customer interactions. By analyzing conversations in real time, it identifies emotional tone, intent, satisfaction levels, and potential escalation risks—turning every call into actionable insight. Built for contact centers, patient support teams, and healthcare operations, Verita Pulse goes beyond basic call metrics to reveal how people actually feel. With clear sentiment scoring, topic detection, and conversation-level insights, teams can proactively address issues, improve service quality, and enhance overall patient experience while maintaining security and compliance.
Core Capabilities
Real-Time Call Sentiment Analysis
Analyzes calls in real time to detect positive, neutral, and negative sentiment throughout the conversation.
Emotion & Intent Detection
Identifies caller emotions, intent, and frustration signals to surface satisfaction and escalation risks early.
Escalation Risk Identification
Flags calls with high-risk sentiment patterns so teams can intervene before issues escalate.
Conversation Insights & Topics
Automatically extracts common topics and themes such as billing issues, appointments, or complaints.
Quality & Performance Monitoring
Supports quality assurance, coaching, and performance evaluation with objective sentiment data.
Secure & Compliance-Ready Processing
Processes call data securely with enterprise-grade controls designed for healthcare compliance.
Why Teams Choose Verita Pulse
↑ 35%
Patient satisfaction visibility
↓ 25%
Call escalations
✔
Insight-driven service improvement
See Verita Pulse in Action
Discover how Verita Pulse fits into your healthcare workflows and drives measurable results.
Schedule a Demo